At Cofa, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy.
To be eligible for a return, please ensure the following conditions are met:
The following items are not eligible for return:
To initiate a return, please follow these steps:
The customer is responsible for paying the return shipping costs, unless the return is due to a defect in the product or an error on our part. In such cases, Cofa will cover the return shipping costs.
Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Please allow 7-10 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your bank or payment provider.
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.
If you receive a damaged or defective item, please contact our customer support team at support@cofa.am within 48 hours of receiving your order. Provide detailed information and photos of the damage or defect. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cofa.am.
If you have any questions or concerns regarding our refund and return policy, please contact our customer support team at cofaandmore@gmail.com.
